Understand what you're opting into.

# Relic Terms and Conditions

Effective Date: April 20, 2026

These Terms and Conditions ("Terms") are a legally binding agreement between you and FormAI Inc., doing business as Relic ("Relic," "we," "us," or "our"), a Delaware corporation. These Terms govern your access to and use of Relic's websites, desktop applications, related software, cloud services, content, support channels, and any features, tools, updates, or services we make available that reference or link to these Terms (collectively, the "Service").

By creating an account, clicking to accept, downloading, accessing, or using the Service, you agree to these Terms. If you do not agree, do not access or use the Service.

If you are using the Service on behalf of a company, employer, client, or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" includes both you and that organization.

## 1. Eligibility and Authority

You may use the Service only if:

1. you are at least 13 years old, or the minimum age required by the laws of your place of residence, whichever is higher;
2. you have the legal capacity to enter into a binding agreement; and
3. your use of the Service is not otherwise prohibited by applicable law.

If you are under the age of majority where you live but are old enough to use the Service under applicable law, you represent that your parent or legal guardian has reviewed and accepted these Terms on your behalf and is responsible for your use of the Service.

You are solely responsible for ensuring that your use of the Service is authorized under any employment agreement, workplace policy, confidentiality obligation, client contract, or internal policy that applies to you.

## 2. The Service

Relic is a desktop application and related service that may:

- capture screenshots of your screen or individual windows;
- collect related metadata such as timestamps, window titles, window identifiers, session status, display information, and similar usage context;
- collect interaction metadata, such as mouse, click, drag, scroll, and keyboard event metadata, and save that information in action-stream files such as `action_stream.json`;
- store data locally on your device;
- upload submitted sessions and related materials to cloud services, including storage and database infrastructure;
- enable human reviewer and administrator access to submitted sessions and related materials;
- provide analytics, notifications, referrals, task listings, points, and similar program features; and
- provide in-app AI assistance or labeling features that may rely on third-party model providers.

The Service may include automatic or manual updates, maintenance releases, beta or experimental functionality, or third-party integrations. Features may change, be suspended, or be discontinued at any time.

## 3. Definitions

For these Terms:

- "Account" means the account you create to access or use the Service.
- "User Content" means any data, materials, information, prompts, text, screenshots, thumbnails, comments, labels, avatars, profile information, referrals, task responses, session data, uploaded files, action-stream data, or other materials that you create, submit, upload, store, transmit, or otherwise make available through the Service.
- "Submitted Content" means User Content that you submit, sync, upload, or otherwise make available to Relic's remote services or reviewers/admins, including cloud-stored sessions, recordings, comments, labels, metadata, and action-stream files.
- "Points" means Relic's internal, non-monetary measure of activity in the Service.
- "Reviewers/Admins" means personnel, contractors, processors, or service providers acting on Relic's behalf to review, moderate, support, secure, or administer the Service.

## 4. Account Registration and Security

You must provide accurate, current, and complete information when creating and maintaining your Account. You must keep your login credentials confidential and are responsible for all activities that occur under your Account.

You must promptly notify us at [support@reliclabs.ai](mailto:support@reliclabs.ai) if you suspect unauthorized access to your Account or any other security incident involving the Service.

We may refuse registration, require identity or eligibility verification, reclaim usernames, or suspend or terminate Accounts in order to protect the Service, comply with law, or enforce these Terms.

## 5. Permissions, Device Access, and Local Storage

The Service may require operating-system permissions, including screen recording, accessibility, notifications, storage access, or similar device permissions. If you deny or revoke required permissions, some or all of the Service may not function.

Some data is stored locally on your device, including screenshots, session metadata, settings, authentication state, export files, caches, and related materials. You are responsible for:

- securing your device and local operating environment;
- controlling who has physical or remote access to your device;
- understanding what data remains stored locally on your device; and
- deleting local data from your device if you no longer want it stored there.

We are not responsible for unauthorized access caused by compromise of your device, local operating system, workplace environment, cloud sync utilities, backups, or local user accounts.

## 6. Recording Authority, Notice, and Consent

You are solely responsible for ensuring that each recording, session, upload, or submission is lawful and authorized.

You represent, warrant, and agree that, before using the Service to capture, collect, upload, submit, or share any material or interaction data, you have obtained all rights, consents, permissions, approvals, and notices required under applicable law and under any contractual, employment, confidentiality, privacy, intellectual property, or workplace obligations that apply to you.

This includes, without limitation, any rights or permissions needed to record or capture:

- your own or another person's screen activity;
- third-party content, accounts, messages, files, or platforms;
- customer, client, coworker, employee, or contractor information;
- personal data, sensitive personal data, or confidential information;
- regulated, export-controlled, or restricted information; or
- keyboard, mouse, or other interaction metadata associated with a session.

You acknowledge that some jurisdictions impose strict requirements on monitoring, interception, recording, screen capture, workplace surveillance, communications logging, and consent. Relic does not provide legal clearance for your use case, and you must independently confirm that your use complies with all applicable laws and obligations.

## 7. Sensitive Content and Privacy Safeguards

The Service may include heuristics or automated checks intended to detect potentially sensitive content and pause or limit capture in some situations. These safeguards are provided only as an aid.

You acknowledge and agree that:

- such safeguards are heuristic only;
- they may fail to detect sensitive, confidential, privileged, proprietary, regulated, or personal information;
- they may generate false positives or false negatives; and
- they do not shift responsibility from you to Relic.

You remain solely responsible for what you capture, store, upload, submit, share, or permit the Service to access.

## 8. User Content and Your Responsibilities

You retain whatever ownership rights you may have in your User Content, subject to the rights you grant in these Terms.

You are solely responsible for all User Content and for the consequences of creating, capturing, storing, uploading, syncing, submitting, transmitting, or sharing it through the Service. You represent and warrant that:

1. you own or control the necessary rights to your User Content;
2. your User Content and your use of the Service do not infringe, misappropriate, or violate the rights of any third party;
3. your User Content and use of the Service comply with applicable law; and
4. your User Content does not include material you are prohibited from capturing, disclosing, or processing.

We are not obligated to pre-screen User Content, but we may do so for security, moderation, fraud prevention, legal compliance, or service administration purposes.

## 9. License to Submitted Content

To the fullest extent permitted by law, you grant Relic and its affiliates, contractors, subprocessors, hosting providers, reviewers, administrators, and service providers a worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, transferable license to host, store, cache, copy, reproduce, display, transmit, perform, distribute, modify, adapt, reformat, create derivative works from, analyze, annotate, review, index, translate, summarize, and otherwise use Submitted Content as reasonably necessary to:

- operate, provide, maintain, and improve the Service;
- authenticate users and maintain session history;
- store, sync, and retrieve local and cloud data;
- conduct moderation, review, support, debugging, and security operations;
- detect fraud, abuse, manipulation, or policy violations;
- generate analytics, internal reports, and operational metrics;
- develop, evaluate, train, fine-tune, test, or improve Relic features and related automation, labeling, or AI/ML systems; and
- comply with legal obligations and enforce our rights.

This license survives for as long as reasonably necessary for the purposes described above, including for backups, archival copies, audit trails, abuse prevention records, dispute resolution, and legal compliance.

## 10. Reviewers, Admins, Monitoring, and Enforcement

Submitted Content may be accessed, viewed, reviewed, annotated, processed, or acted on by Reviewers/Admins for purposes including moderation, quality assurance, support, safety review, trust and security, fraud prevention, task administration, points administration, account administration, and compliance.

We may investigate conduct and content that we believe may violate these Terms, applicable law, or the rights of others. In connection with that investigation, we may:

- review sessions, screenshots, comments, labels, metadata, and action-stream data;
- reject, remove, limit, or disable access to content;
- adjust or reverse points or referrals;
- suspend, restrict, or terminate Accounts;
- preserve relevant data and logs; and
- cooperate with law enforcement, regulators, or other third parties where required or appropriate.

## 11. Points, Activity Metrics, and No Compensation

Relic uses Points as a non-monetary internal measure of activity within the Service. Points may be awarded based on factors such as session length, user activity, session type, review outcomes, task context, referral conditions, program rules, anti-abuse checks, and similar operational criteria determined by Relic.

Points are not money. Points have no cash value, are not redeemable for money, are not a deposit, are not a stored-value balance, and are not banked funds. Points are not wages, salary, commissions, consideration, interest, dividends, royalties, securities, or other compensation. Points do not represent payment for time, labor, services, productivity, or availability.

Your use of the Service, your accumulation of Points, your completion of sessions, or the display of any metric or label in the Service does not create:

- an employment relationship;
- an independent contractor relationship;
- a partnership, joint venture, or agency relationship;
- a promise of compensation, reimbursement, benefits, or minimum earnings; or
- any vested property right, payout right, or redemption right in Points.

Any labels in the Service such as "earnings," "rewards," "estimated earnings," or similar language are descriptive product labels only. They are not an offer or promise of monetary payment and do not create any contractual entitlement to compensation.

Relic may determine, adjust, delay, freeze, offset, revoke, reverse, decline to award, or expire Points at its discretion, including in connection with abuse prevention, verification, moderation decisions, account review, fraud detection, technical corrections, duplicate accounts, suspicious activity, policy violations, self-referrals, gaming of the system, or program changes.

## 12. Tasks, Referrals, and Promotions

The Service may include task listings, referral features, prompts, activity campaigns, points opportunities, or other promotional or engagement programs.

Unless Relic expressly states otherwise in a separate written agreement signed by an authorized representative of FormAI Inc.:

- tasks are not employment offers;
- task listings do not guarantee availability, acceptance, review outcomes, or any benefit;
- estimated earnings labels are descriptive only and are not payment commitments;
- referral features do not create vested rights;
- promotional programs may be modified, suspended, or terminated at any time; and
- participation may be conditioned on verification, compliance, geography, eligibility, or anti-abuse review.

Self-referrals, fake referrals, duplicate accounts, manipulated activity, coordinated abuse, misrepresentation, or other attempts to improperly obtain Points or program benefits are prohibited.

## 13. Acceptable Use and Prohibited Conduct

You may not, and may not permit others to, use the Service to:

- violate any law, regulation, or court order;
- record, monitor, intercept, upload, or disclose content without sufficient authorization;
- infringe or misappropriate intellectual property, privacy, publicity, confidentiality, trade secret, employment, or contractual rights;
- capture or process regulated or highly sensitive data without all required authority and safeguards;
- upload malware, malicious code, or harmful content;
- interfere with, probe, scrape, overload, or disrupt the Service or its infrastructure;
- attempt to bypass authentication, moderation, review, eligibility, anti-abuse, or security controls;
- create fake Accounts or impersonate any person or organization;
- manipulate tasks, referrals, review outcomes, or Points;
- use prohibited bots, scripts, emulators, click farms, or other abusive automation to simulate activity or distort metrics;
- reverse engineer or attempt to extract source code from the Service except where law does not permit that restriction;
- use the Service in a way that is defamatory, harassing, abusive, discriminatory, obscene, fraudulent, deceptive, or otherwise harmful; or
- assist, encourage, or enable any third party to do any of the above.

## 14. High-Risk, Regulated, and Restricted Uses

The Service is not designed, marketed, or certified for use in environments or workflows that require heightened legal, regulatory, or technical controls unless you independently ensure full compliance and suitability.

Without limiting the generality of the foregoing, you must not use the Service in connection with:

- HIPAA-regulated health information or similar health records regimes;
- payment card or PCI-regulated environments;
- banking secrecy, broker-dealer, or similarly regulated financial records;
- government-classified, military, or national security information;
- export-controlled or sanctions-restricted information or items;
- child-directed services or data involving children below the lawful minimum age; or
- any environment where screen capture, logging, or third-party cloud processing is prohibited.

Any use of the Service in such contexts is entirely at your own risk, and Relic disclaims responsibility for that use to the fullest extent permitted by law.

## 15. AI Features

The Service may include AI or automation features that rely on third-party providers, including model or inference providers. AI features may process prompts, messages, session context, labels, screenshots, metadata, or other submitted information needed to provide the feature.

AI outputs may be inaccurate, incomplete, biased, offensive, misleading, or otherwise unsuitable. AI outputs are provided for convenience only and do not constitute legal, medical, tax, employment, compliance, financial, or other professional advice. You are solely responsible for evaluating and verifying any AI output before relying on it.

Relic does not guarantee that AI features will be available, suitable for any purpose, or free from error.

## 16. Third-Party Services and Permissions

The Service may interoperate with or depend on third-party services, software, infrastructure, or identity providers, including cloud storage and database providers, model providers, authentication providers, email providers, distribution providers, operating systems, update infrastructure, and device permission frameworks.

Examples may include Supabase, Anthropic, Google OAuth, Discord OAuth, email delivery providers, Electron or OS-level permission frameworks, and software update infrastructure.

Your use of third-party services may be subject to separate terms, privacy policies, or platform rules. Relic is not responsible for third-party products or services, and we do not control their availability, security, legality, or performance.

## 17. Privacy, Data Handling, Export, and Deletion

Our [Privacy Policy](https://www.reliclabs.ai/privacy) explains how we collect, use, disclose, and protect personal information in connection with the Service and is incorporated into these Terms by reference.

You acknowledge that:

- some data is stored locally on your device and some data is stored in remote cloud systems;
- some content may remain local until you submit or sync it;
- account exports may include cloud-stored data and metadata but may not include every local file, backup, or transient cache on your device;
- account deletion or content deletion requests may not immediately remove local files, synced copies, cached data, backups, audit logs, moderation records, or retained copies kept for security, legal compliance, dispute resolution, abuse prevention, or recovery;
- previously reviewed or processed data may persist in logs, analytics, backups, or derivative records; and
- if you want locally stored materials removed from your device, you may need to delete them directly from your device or uninstall the application.

We may require you to verify your identity before processing export, deletion, or account-management requests.

## 18. Suspension, Rejection, Termination, and Deletion

We may, with or without notice and without liability to you except where prohibited by law:

- suspend or restrict your access to the Service;
- reject or remove sessions, content, or submissions;
- freeze, adjust, or revoke Points or referral outcomes;
- refuse to process content, tasks, or referrals;
- deactivate or delete your Account; or
- preserve or disclose information where reasonably necessary for security, compliance, audits, investigations, abuse prevention, or dispute handling.

You may stop using the Service at any time. Sections of these Terms that by their nature should survive termination will survive, including provisions relating to ownership, licenses, disclaimers, limitations of liability, indemnity, disputes, and retained data.

## 19. Intellectual Property and Feedback

The Service, including its software, design, interfaces, text, graphics, trademarks, logos, workflows, compilations, and underlying technology, is owned by Relic or its licensors and is protected by intellectual property and other laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for its intended purposes.

If you provide suggestions, feedback, ideas, bug reports, or recommendations relating to the Service, you grant Relic a worldwide, perpetual, irrevocable, royalty-free, fully paid-up right to use and exploit that feedback without restriction or obligation to you.

## 20. Updates, Experimental Features, and Availability

The Service may automatically install or require updates, patches, fixes, or configuration changes. You agree that we may make such changes in order to maintain, secure, or improve the Service.

Some features may be labeled or treated as alpha, beta, preview, experimental, or similar. Those features may be incomplete, may change substantially, may be withdrawn at any time, and may be subject to additional risk.

We do not guarantee that the Service will always be available, uninterrupted, timely, secure, accurate, or error-free.

## 21. Communications and Notices

You consent to receive electronic communications from Relic, including by email, in-app message, desktop notification, or posting through the Service. These communications may include:

- account and authentication messages;
- security alerts;
- operational notices;
- legal notices;
- support communications;
- updates about sessions, review outcomes, tasks, referrals, or Points; and
- other administrative or transactional communications relating to the Service.

You are responsible for keeping your contact information current. Notices from you to Relic should be sent to [support@reliclabs.ai](mailto:support@reliclabs.ai), unless these Terms specify a different method for a particular type of notice.

## 22. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELIC DISCLAIMS ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

WITHOUT LIMITING THE FOREGOING, RELIC DOES NOT WARRANT THAT THE SERVICE:

- WILL MEET YOUR REQUIREMENTS OR BE SUITABLE FOR ANY PARTICULAR USE CASE;
- WILL DETECT OR PREVENT SENSITIVE CONTENT;
- WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED;
- WILL ACCURATELY MEASURE ACTIVITY OR CALCULATE POINTS;
- WILL PRESERVE OR SUCCESSFULLY SYNC ALL DATA;
- WILL PRODUCE RELIABLE AI OUTPUTS; OR
- WILL BE COMPATIBLE WITH EVERY DEVICE, OPERATING SYSTEM, WORKPLACE ENVIRONMENT, OR THIRD-PARTY SERVICE.

Nothing in these Terms excludes any warranty or guarantee that cannot lawfully be excluded.

## 23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RELIC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, PROCESSORS, SUBPROCESSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, CONTENT, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF RELIC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, PROCESSORS, SUBPROCESSORS, AND SERVICE PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. USD $100; OR
2. THE AMOUNT YOU PAID DIRECTLY TO RELIC FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose.

Nothing in these Terms limits liability to the extent that such limitation is prohibited by applicable law.

## 24. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Relic and its affiliates, officers, directors, employees, contractors, licensors, processors, subprocessors, and service providers from and against any claims, demands, actions, proceedings, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

- your User Content or Submitted Content;
- your use or misuse of the Service;
- your breach of these Terms;
- your violation of applicable law;
- your infringement or misappropriation of any third-party right; or
- your failure to obtain rights, notices, permissions, or consents required for recording, screen capture, monitoring, upload, or disclosure.

## 25. Changes to These Terms

We may modify these Terms from time to time. When we do, we will update the Effective Date above and may provide additional notice through the Service, by email, or by other reasonable means.

To the extent permitted by applicable law, your continued access to or use of the Service after updated Terms become effective constitutes acceptance of the updated Terms. If we require renewed acceptance for a material change, we may suspend or limit access until you provide that acceptance.

## 26. General Terms

These Terms, together with any incorporated policies or additional terms presented to you for specific features, constitute the entire agreement between you and Relic regarding the Service and supersede prior or contemporaneous understandings relating to the same subject matter.

If any provision of these Terms is held unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

Relic's failure to enforce any provision is not a waiver of that provision or any other provision.

You may not assign or transfer these Terms or any rights under them without Relic's prior written consent. Relic may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

Section headings are for convenience only and do not affect interpretation.

## 27. Regional Terms

The following regional terms apply in addition to the sections above. If there is a conflict between a regional section and another section of these Terms, the regional section controls for users to whom it applies.

### 27.1 United States

This Section 27.1 applies only if you reside in the United States or if your claim is not subject to a consumer-protection law that requires a different rule.

Except to the extent preempted by federal law or displaced by mandatory state consumer law, these Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.

#### Informal dispute resolution

Before either party files a claim in court or arbitration, that party will provide written notice of the dispute to the other party and attempt in good faith to resolve the dispute informally for at least 30 days. You may send your notice to [support@reliclabs.ai](mailto:support@reliclabs.ai). We may send our notice to the email address associated with your Account.

#### Agreement to arbitrate

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules then in effect, rather than in court, except as provided below.

Either party may bring an individual claim in small claims court if it qualifies. Either party may seek injunctive or equitable relief in a court of competent jurisdiction for misuse of intellectual property, confidential information, or unauthorized access to the Service.

#### Class action waiver and jury waiver

To the fullest extent permitted by law, you and Relic agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, mass, or private attorney general proceeding. To the fullest extent permitted by law, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any class, collective, representative, mass, or private attorney general proceeding.

If a dispute proceeds in court rather than arbitration, to the fullest extent permitted by law, you and Relic each waive any right to a jury trial.

#### Arbitration opt-out

You may opt out of the arbitration agreement and class action waiver in this Section 27.1 by sending written notice to [support@reliclabs.ai](mailto:support@reliclabs.ai) within 30 days after you first accept these Terms. Your notice must include your full name, the email address associated with your Account, and a clear statement that you want to opt out of arbitration.

If the arbitration agreement is found unenforceable, then, except where mandatory law requires otherwise, the dispute will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.

Nothing in this Section 27.1 limits any non-waivable rights you may have under applicable U.S. consumer-protection law.

### 27.2 EEA and EU Consumers

This Section 27.2 applies only if you are a consumer residing in a member state of the European Union or the European Economic Area.

Nothing in these Terms excludes, limits, or waives any mandatory consumer rights you have under the laws of your country of residence.

If you are an EU/EEA consumer:

- you continue to benefit from the mandatory protections of the law of the country where you habitually reside;
- terms that are unfair, non-transparent, or otherwise unenforceable under applicable consumer law will not bind you;
- you may bring claims in the courts of the country where you reside, as permitted by applicable law; and
- any arbitration requirement, class waiver, liability disclaimer, or liability limitation in these Terms applies only to the extent permitted by applicable law.

### 27.3 United Kingdom Consumers

This Section 27.3 applies only if you are a consumer residing in the United Kingdom.

Nothing in these Terms excludes, limits, or waives rights you have under the Consumer Rights Act 2015 or other mandatory UK consumer law. Terms must be fair and transparent, and any unfair term will not bind you.

If you are a UK consumer:

- you retain any non-excludable rights and remedies available under applicable UK law;
- any disclaimer, liability cap, arbitration requirement, or class waiver in these Terms applies only to the extent allowed by UK law; and
- you may bring claims in the courts of the part of the United Kingdom in which you live, where permitted by applicable law.

### 27.4 Canada

This Section 27.4 applies only if you are a consumer residing in Canada.

Consumer-protection laws in Canada can vary by province or territory. Nothing in these Terms excludes, limits, or waives any mandatory rights you may have under the laws of your province or territory of residence.

If you reside in Canada:

- any disclaimer, limitation of liability, arbitration requirement, jury waiver, or class waiver in these Terms applies only to the extent permitted by applicable provincial or territorial law; and
- where mandatory law requires a different forum, language, remedy, or rule, that mandatory law will control.

If you reside in Quebec, nothing in these Terms limits any rights or remedies you may have under the Consumer Protection Act (Quebec) or other mandatory Quebec law. Any provision requiring arbitration, waiving class proceedings, limiting statutory remedies, or otherwise restricting rights will not apply to the extent prohibited by applicable Quebec law.

### 27.5 Australia and New Zealand

This Section 27.5 applies only if you are a consumer residing in Australia or New Zealand.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory guarantee, or other right or remedy that cannot lawfully be excluded, restricted, or modified.

If you reside in Australia:

- our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law;
- you may be entitled to remedies such as repair, replacement, refund, cancellation, or compensation where required by law; and
- disclaimers, liability limits, and dispute terms in these Terms apply only to the extent permitted by the Australian Consumer Law.

If you reside in New Zealand:

- you may have rights and remedies under the Consumer Guarantees Act and Fair Trading Act that cannot be excluded for consumer transactions;
- any attempt to contract out of those protections is effective only to the extent permitted by applicable law; and
- disclaimers, liability limits, and dispute terms in these Terms apply only to the extent permitted by New Zealand law.

### 27.6 Rest of World

This Section 27.6 applies only if you reside outside the United States, the EEA/EU, the United Kingdom, Canada, Australia, and New Zealand.

Except to the extent mandatory law in your place of residence requires otherwise, these Terms and disputes arising out of or relating to them are governed by Delaware law, without regard to conflict-of-laws rules.

If mandatory consumer law where you live gives you rights, remedies, or forum choices that cannot lawfully be waived, those rights and remedies are preserved, and any conflicting provision of these Terms applies only to the extent permitted by applicable law.

Any arbitration requirement, class waiver, liability disclaimer, or liability limitation in these Terms applies only to the extent lawful and enforceable in your jurisdiction.

Except to the extent mandatory law in your place of residence requires otherwise, any dispute that is not resolved informally and is not subject to enforceable arbitration will be brought exclusively in the state or federal courts located in Delaware, and you and Relic consent to personal jurisdiction and venue there.

## 28. Contact Information

If you have questions about these Terms, you may contact:

FormAI Inc. d/b/a Relic
Delaware, United States
[support@reliclabs.ai](mailto:support@reliclabs.ai)