> ## Documentation Index
> Fetch the complete documentation index at: https://www.reliclabs.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions About Your Contributor Account

> Answers to common questions about points, session review, auto-pause, referrals, password resets, and data when you delete your account.

Find answers to the most common questions about your Contributor account below. If you do not see what you are looking for, use the feedback option from the app to reach our team.

<AccordionGroup>
  <Accordion title="How do I earn points?">
    You earn points when a reviewer approves one of your submitted sessions. The review process evaluates the quality and relevance of the screen activity you captured. Points are awarded server-side after approval and reflected in your profile. You can track your total in the Profile tab of Account Settings and on the analytics dashboard.
  </Accordion>

  <Accordion title="Why was my session rejected?">
    Sessions can be rejected if the recorded content does not meet review standards - for example, if the activity is too short, not relevant, or the recording quality is insufficient. When a session is rejected, you receive a notification in your inbox. Review the outcome and use it to inform how you structure future sessions before submitting them.
  </Accordion>

  <Accordion title="How does the auto-pause feature work?">
    Contributor automatically pauses recording when it detects that the active window may contain sensitive content, such as banking sites or payment pages. This protection runs entirely on your device. When auto-pause triggers, Contributor stops capturing immediately and posts a notification. You can resume recording once you navigate away from the sensitive context. Auto-pause is a heuristic and may not catch every sensitive window, so you should always review your recordings in the editor before submitting.
  </Accordion>

  <Accordion title="Can I delete a recording before submitting?">
    Yes. Open the session in the Contributor editor before you submit and delete any clips you do not want to include. Deleted clips are removed from your local storage and are never uploaded. Nothing is sent to our servers until you explicitly click Submit on a session.
  </Accordion>

  <Accordion title="How do I reset my password?">
    From the Contributor sign-in screen, click **Forgot Password?** and enter your email address. Contributor sends a password reset link to that address. Click the link in the email to open the password reset flow and set a new password. Your new password must be at least 8 characters and include at least one uppercase letter and one number.

    If you are already signed in and want to change your password, go to **Account Settings -> Account Actions -> Change Password**.
  </Accordion>

  <Accordion title="How do I use a referral code?">
    You can enter a referral code when you create your Contributor account on the sign-up screen. The referral code field is optional - enter the 6-character code from the person who referred you before completing registration. When you sign up with a valid referral code, the referrer earns bonus points. You cannot apply a referral code to an existing account after sign-up.

    To share your own referral code with others, go to **Account Settings -> Referrals**. Your code is displayed there and you can copy it to your clipboard with one click.
  </Accordion>

  <Accordion title="Which platforms does Contributor support?">
    Contributor currently supports macOS only. Download the Apple Silicon (`arm64`) build if you are using an M-series Mac, or the `x64` build if you are using an Intel Mac. Screen recording permission is managed by macOS and must be granted before Contributor can capture anything.
  </Accordion>

  <Accordion title="What happens to my data if I delete my account?">
    Deleting your account is permanent and irreversible. Your account and its associated data are removed. Once deletion is complete, you are signed out immediately. If you want a copy of your data before deleting, export it first from **Account Settings -> Profile -> Data Export**. The export saves a JSON file containing your profile, sessions, recordings, comments, notifications, preferences, and analytics events.
  </Accordion>

  <Accordion title="How long does review take?">
    We do not publish a guaranteed review window. Reviews are completed by our review team as sessions come in. You receive an in-app notification and, if enabled, a desktop toast when your session is approved or rejected. Check your notifications inbox in the app for the latest status on your submissions.
  </Accordion>

  <Accordion title="Why does Contributor need screen recording permission on macOS?">
    Contributor captures your screen activity to produce the recordings you submit for review. On macOS, apps must be explicitly granted screen recording access by the operating system before they can capture any display content. This permission is required for Contributor's core functionality. You can view or change it at any time in **System Settings -> Privacy & Security -> Screen Recording**. Contributor cannot capture anything from your screen until this permission is granted.
  </Accordion>
</AccordionGroup>